The City's Barrier Removal Request Reporting Program allows citizens with disabilities to report physical or structural barriers located in the City right-of-way that impede or obstruct travel. Common barriers in the City right-of-way can include sidewalk or curb ramp deficiencies.

Note: If you are NOT an individual with a disability and have a request pertaining to the City's public right-of-way, please submit a service request.

BARRIER EXAMPLES

Sidewalk Deficiencies

These may include heaving, spalling (surface deficiencies), lifting due to tree root, cracking, etc.

	Heaved (lifted) sidewalk at joing with next panel.
	Tree root damaged (lifted) sidewalk.
	Sidewalk with surface deterioration.

Curb Ramp Deficiencies

These may include sidewalks with missing curb ramps at corners (vertical curbs), sidewalks that abruptly ends (dead end) with no access to street level, etc.

	Sidewalk ends in vertical curb, no access to street level (missing curb ramp).
	Sidewalk upruptly ends, no access to street level.

AFTER BARRIER REMOVAL REQUEST SUBMITTAL

Upon receipt of a barrier removal request, an Accessibility Program or Right-of-Way Operations & Maintenance staff person will inspect the alleged barrier. The requesting citizen will be contacted by a staff person within 15 business days form the date of the inspection to inform the citizen of the City's evaluation of the barrier and planned response.

Barrier removal requests are prioritized using the City's Barrier Removal Request Scoring Matrix. For more information see the City's Barrier Removal Request Policy.

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