Many of our neighbors count on clear sidewalks to get to work, school, or bus stops. Without a clear path, it can be tough or even dangerous for people to reach their destinations. When sidewalks aren’t cleared of snow or ice, pedestrians might have to walk in the street, creating a risky situation for both them and drivers. Snow and ice also make it hard for those using mobility devices to navigate. It’s crucial that we, the citizens of Bend, work together to ensure all pedestrians have safe access to sidewalks.

Thank you for helping us keep Bend safe and accessible for everyone!

Snow Removal Guides

Guidelines for Snow Removal

• All commercial properties must clear snow and ice from sidewalks within six (6) daylight hours after snowfall.
• Residential properties have twenty-four (24) hours to clear snow and ice from sidewalks after snowfall.
• When shoveling, keep all snow on your property. Do not move it from the sidewalk into the street.
• Our street crews work hard to avoid plowing snow back onto sidewalks, but it can still happen. If it does, it is still your responsibility to keep the sidewalk clear.
• For help with snow removal, refer to our list of licensed contractors in the Resource Directory section below.
• Learn more about our Street Department’s Winter Operations.

File a Snow Removal Complaint

1Step: Prepare Your Details and Supporting Items

Before submitting your complaint, please gather the following information:

• Details of the Complaint: Describe the nature of the complaint and the alleged violation.
• Description of the Area: Provide a description of the area to help the inspector easily find the violations (e.g., front sidewalk).
• Location: Include the address of the violation.
• Supporting Items: Attach any supporting items with descriptions, such as photos or videos.

2Step: Submit Your Snow Removal Complaint

• In the Online Permit Center Portal, start by selecting the Complaint Type
• Complete the rest of the form and submit the complaint