Office Closure Wednesday, January 17, 2024 Due to Inclement Weather

The City of Bend Utility Billing division would like our customers to be aware that our office, located at 639 NW Franklin Ave., will be closed Wednesday, January 17, 2024. Our phone lines will be open.  We will return to our normal operating hours of 8:00 a.m. to 5:00 p.m. on Thursday, January 18, 2024.

While our office is closed, you will be able to reach Utility Billing staff by phone. During this time, payments for utility accounts can still be made in the following ways:

• Online payments can be made through our online payment portal, Invoice Cloud.
• Checks and money orders can be dropped off in one of our drop boxes (located in front of our office and in the City Hall parking lot).
• Payments can be made using our automated phone system, by calling 541-388-5515.

You can learn more about different ways to pay your City of Bend utility bill by visiting our “Ways to Pay” page (click this link to go there now).

If you have a water emergency during this time, please call 541-317-3000 and select option 2.