Offices Closed to the Public and Temporary Suspension of Water Service Shut-Off

In response to the developing events of the spread of the COVID-19 virus, the City of Bend Utility Department has temporarily suspended all water service shut-offs for non-payment. Utility customers will continue to be responsible for the water, sewer, and stormwater charges that accrue during this time. However, water services will not be shut-off.

Customers should continue paying their utility bill. Utility Billing staff will be proactively contacting customers scheduled for shut-off due to non-payment and field staff will notify customers through door hangers.