Office Closing Early – June 30th

The City of Bend Utility Billing division would like our customers to be aware that our office, located at 639 NW Franklin Ave., will be closing early on Friday, June 30 due to system maintenance. On that date, our office will be open between the hours of 8:00 a.m. and 3:30 p.m. and closed between the hours of 3:30 p.m. and 5:00 p.m.. We will return to our normal operating hours of 8:00 a.m. to 5:00 p.m. on Monday, July 3.

While our office is closed, you will not be able to reach Utility Billing staff by phone. During this time, payments for utility accounts can still be made in the following ways:

• Online payments can be made through our online payment portal, Invoice Cloud.
• Checks and money orders can be dropped off in one of our drop boxes (located in front of our office and in the City Hall parking lot).
• Payments can be made using our automated phone system, by calling 541-388-5515.

You can learn more about different ways to pay your City of Bend utility bill by visiting our “Ways to Pay” page (click this link to go there now).

If you have a water emergency during this time, please call 541-317-3000 and select option 2.