Office Closed – Afternoon of May 12th

The City of Bend Utility Billing division would like our customers to be aware that our office, located at 639 NW Franklin Ave., will be closed the afternoon of Friday, May 12, due to maintenance of our software system. On that date, our office will be open between the hours of 8:00 a.m. and 4:00 p.m., and will be closed between the hours of 4:00 p.m. and 5:00 p.m. We will return to our normal operating hours of 8:00 a.m. to 5:00 p.m. on Monday, May 15.

While our office is closed, you will not be able to reach Utility Billing staff by phone. During this time, payments for utility accounts can still be made in the following ways:

• Online payments can be made through our online payment portal, Invoice Cloud.
• Checks and money orders can be dropped off in one of our drop boxes (located in front of our office and in front of City Hall).
• Payments can be made using our automated phone system, by calling 541-388-5515.

You can learn more about different ways to pay your City of Bend utility bill by visiting our “Ways to Pay” page (click this link to go there now).

If you have a water emergency during this time, please call 541-317-3000 and select option 2.